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Need help?

Find answers to the most frequently asked questions here. If you have additional questions, please feel free to email us at [email protected] at any time. Please allow 24 to 48 hours for a response. You may also contact us by Live Chat. Our best-in-class support team is available between 9AM - 5PM PST, Monday through Friday.

General

About us

truongton.net is a print on demand company that simplifies the selling process for customers from ordering, inventory, printing to fulfillment. We provide an all in one service that allows customers to take a greater care on designing and marketing the products.

Truongton store is a unique and growing fashion brand, making hot new trends affordable for everyone. All our clothing are lovingly designed and made in our factory, using our in-house designs coupled with great fabrics from around the world. We amplify pride and create connections for all fans.

What do we offer:

  1. We are selling designs for family, hobbies, sport and almost everything.
  2. We ship our t-shirts, hoodies, tank top, mugs, hats, phone case and other products all over the world. From the USA all the way to the CA, UK, Australia and beyond.
  3. Our Philosophy: we believe, Less is More. We aim to design and deliver beautiful, high-quality apparel to you at an affordable price point.
  4. We love to share our art works and passions to everyone

THE BEST TECHNOLOGY FOR THE BEST RESULTS

At truongton.net, we use state-of-the-art technology to completely products. Our technology handles the process, so we are one of the best printed clothing company.

PERFECT QUALITY FOR AMAZING PRICES

Truongton will never send a low-quality items to customers. Truongton carefully select designs and make it unique. We create, fulfill and care every purchase to make our customers happy.

SAFE & SECURE CHECKOUT

100% Secure Payment, Pay with the world’s most popular and secure payment methods including Paypal and Visa/Master Card/American Express/Discover. We also accept debit cards featuring the Mastercard or Visa logo.

PREMIUM QUALITY PRODUCTS

Designed with love, 100% printed & shipped in USA using high quality material.

Effective date: January 19th, 2018

Welcome to truongton.net("Site"), the place to purchase truongton.net (each item, a "Product").

Use of Service: Member, Visitors or Guest
The following terms and conditions ("Terms") & Privacy Policy (“Privacy”) will apply to any purchases of Products you make on the Site. Include details:

  1. Privacy Policy
  2. Terms & Conditions
  3. Terms of Service

Ordering

To check on the status of an order, grab your order number and email address, use this link, and behold! Your info’s all there. We will also send updates via email when your order ships, so keep an eye out.

The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.
For any other changes, send us a note before production starts at [email protected]. Be sure to include your order number and details on the change to expedite processing it for you. You can also live chat during our business hours to connect with us between 9:00 am - 5:00 pm PTS from Monday to Friday.

Get in touch! Drop us an email at [email protected] anytime or you can also live chat during our business hours to connect with us between 9:00 am - 5:00 pm PTS from Monday to Friday..
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!

Orders from our store are typically delivered within 7 to 12 business days after printing begins. For international orders, transit will take approximately 2-4 weeks.
If your order has not arrived after 14 business days on domestic and 25 business days on international from the order ship date, please contact customer service at [email protected].
You can also keep track of your order at any time here

Don't panic!
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected] as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

Payment

We accept Visa, American Express, Mastercard, Discover and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.

Very!
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
If you accept a special offer for additional shirts at a discount, those shirts will be billed as a secondary charge immediately after accepting.

Yes. Some credit card companies may charge foreign transaction fees when you are making a purchase that is not in your native currency. All such fees are the responsibility of the purchaser.

Shipping

Yes! To check on the status of an order, grab your order number and email address, and use this link, and you will be able to review your order. We will also send updates via email when your orders ships so keep an eye out.

To check on the status of an order, grab your order number and email address, and use this link. Your info’s all there! We will also send automated updates via email when your order ships, so keep an eye out.
If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent. For estimated delivery dates, see the information here.
If you need more assistance tracking your order, contact us at [email protected] with your order number.

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Here’s how we break down of our shipping prices:

Domestic (International)

Apparel products:

      • Most apparel items are $4.95 ($5.99) for one item + $0.75 ($0.75) for additional items*
      • Hoodies and sweatshirts are $6.45 ($7.49) for one item + $2.25 ($2.25) for additional items*
      • Bella Ladies Slouchy Tee and Canvas Tri-blend Tee $4.95 ($7.99) for one item + $1.50 ($1.50) for additional items*

Drinkware products:

      • Mugs are $5.20 ($6.24) for one item + $1.75 ($1.00) for additional items*

Canvas Print products:

Wrapped Canvas

      • 8x10: $6.99 ($8.99) for one item + $3.50 ($3.99) for additional canvas of the same size*
      • 11x14: $7.99 ($15.99) for one item + $4.50 ($8.99) for additional canvas of the same size*
      • 16x20: $9.99 ($29.99) for one item + $5.50 ($15.99) for additional canvas of the same size*
      • 20x24: $11.99 ($40.99) for one item + $8.50 ($39.99) for additional canvas of the same size*
      • 24x30: $12.99 ($58.99) for one item + $11.50 ($58.99) for additional canvas of the same size*
      • 30x40: $18.99 ($104.99) for one item + $12.50 ($104.99) for additional canvas of the same size*
      • 32x48: $23.99 ($129.99) for one item + $12.50 ($129.99) for additional canvas of the same size*
      • 8x8: $6.99 ($9.99) for one item + $6.50 ($9.99) for additional canvas of the same size*
      • 12x12: $9.99 ($14.99) for one item + $5.50 ($13.99) for additional canvas of the same size*
      • 16x16: $9.99 ($24.99) for one item + $5.50 ($24.99) for additional canvas of the same size*
      • 20x20: $9.99 ($33.99) for one item + $8.50 ($33.99) for additional canvas of the same size*
      • 24x24: $11.99 ($49.99) for one item + $9.50 ($49.99) for additional canvas of the same size*
      • 30x30: $19.99 ($74.99) for one item + $7.50 ($74.99) for additional canvas of the same size*

Multi-Panel Canvas

      • 3 Panel Canvas 14x29 Horizontal: $23.99 ($34.05) for one item + $23.99 ($34.05) for additional multi-panel canvas of the same size*
      • 3 Panel Canvas 30x54 Horizontal: $24.99 ($131.38) for one item + $24.99 ($131.38) for additional multi-panel canvas of the same size*
      • 4 Panel Canvas 17x17 Square: $14.99 ($29.52) for one item + $14.99 ($29.52) for additional multi-panel canvas of the same size*
      • 4 Panel Canvas 33x33 Square: $21.99 ($111.53) for one item + $21.99 ($111.53) for additional multi-panel canvas of the same size*

Prints and Framed Art:

Posters

      • 11x17, 16x24, 18x24, 24x36: $5.95 ($11.99) for one item + $5.99 ($11.99) for additional poster of the same size*

Art Prints

      • 8x10: $4.99 ($11.99) for one item + $1.99 ($5.99) for additional art print of the same size*
      • 11x14: $5.99 ($12.99) for one item + $2.49 ($6.49) for additional art print of the same size*
      • 16x20: $5.99 ($12.99) for one item + $2.49 ($6.49) for additional art print of the same size*

Framed Prints

      • 8x10: $9.99 ($29.99) for one item + $6.99 ($29.99) for additional framed print of the same size*
      • 11x14: $9.99 ($29.99) for one item + $6.99 ($29.99) for additional framed print of the same size*
      • 16x20: $10.99 ($49.99) for one item + $7.99 ($49.99) for additional framed print of the same size*

Tapestries

      • 51x60: $3.99 ($9.99) for one item + $2.99 ($7.99) for additional tapestry of the same size*
      • 68x80: $4.99 ($11.99) for one item + $2.99 ($7.99) for additional tapestry of the same size*
      • 88x104: $6.99 ($15.99) for one item + $7.49 ($8.99) for additional tapestry of the same size*

Acrylic Prints:

      • 8x10, 8x20, 11x14, 12x12: $8.99 ($19.99) for one item + $8.99 ($19.99) for additional acrylic print of the same size*
      • 16x20: $10.99 ($45.99) for one item + $10.99 ($45.99) for additional acrylic print of the same size*
      • 20x30: $13.99 ($95.99) for one item + $13.99 ($95.99) for additional acrylic print of the same size*
      • 24x36: $24.99 ($129.99) for one item + $24.99 ($129.99) for additional acrylic print of the same size*
      • 20x20: $11.49 ($69.99) for one item + $11.49 ($69.99) for additional acrylic print of the same size*

Phone Cases:

      • $4.95 ($8.99) for one item + $1.00 ($1.00) for additional phone cases of the same size*

Bedroom:

Pillows

      • Outdoor/Indoor Pillows are $6.45 ($9.49) for one item + $3.00 ($3.00) for additional items*

Duvet Covers

      • 104x88 (King): $8.45 ($19.95) for one item + $6.55 ($15.95) for additional duvet cover of the same size*
      • 88x88 (Queen): $7.45 ($18.95) for one item + $5.55 ($14.95) for additional duvet cover of the same size*
      • 68x88 (Twin): $6.45 ($17.95) for one item + $4.95 ($13.95) for additional duvet cover of the same size*

Comforters

      • King: $14.95 ($24.95) for one item + $11.95 ($13.95) for additional comforter of the same size*
      • Queen: $14.95 ($19.95) for one item + $9.95 ($12.95) for additional comforter of the same size*
      • Twin: $9.95 ($16.95) for one item + $9.95 ($11.95) for additional comforter of the same size*

Fleece Blankets

      • 50x60: $7.99 ($9.99) for one item + $2.99 ($3.99) for additional fleece blankets of the same size*
      • 60x80 $7.99 ($9.99) for one item + $2.99 ($3.99) for additional fleece blankets of the same size*

Pillow Shams

      • King Sham: $6.95 ($5.95) for one item + $2.95 ($5.95) for additional pillow shams of the same size*
      • Standard Sham: $5.95 ($4.95) for one item + $2.95 ($4.95) for additional pillow shams of the same size*

Window Curtain

      • Blackout: $9.95 ($15.95) for one item + $4.95 ($8.95) for additional window curtain of the same size*
      • Sheer: $9.95 ($15.95) for one item + $4.95 ($8.95) for additional window curtain of the same size*

Pillow Cases

      • 31x21: $4.45 ($4.95) for one item + $2.95 ($2.95) for additional pillow cases of the same size*

Floor Pillow Cover

      • 28x28, 36x36, 40x40: $4.95 ($4.95) for one item + $1.95 ($2.95) for additional floor pillow cover of the same size*

Totes:

      • 13x13, 16x16, 18x18: $4.95 ($7.99) for one item + $1.50 ($1.50) for additional tote bag of the same size*

Metal Prints:

      • 8x10, 8x20, 11x14, 12x12: $8.99 ($19.99) for one item + $8.99 ($19.99) for additional metal print of the same size*
      • 16x20: $10.99 ($45.99) for one item + $10.99 ($45.99) for additional metal print of the same size*
      • 20x30: $13.99 ($95.99) for one item + $13.99 ($95.99) for additional metal print of the same size*
      • 24x36: $24.99 ($129.99) for one item + $24.99 ($129.99) for additional metal print of the same size*
      • 20x20: $11.49 ($69.99) for one item + $11.49 ($69.99) for additional metal print of the same size*

Jewelry:

      • $5.95 ($8.95) for one item + $1.50 ($1.50) for additional jewelry items*

Kitchen:

Door Mats

    • Large: $11.95 ($17.95) for one item + $8.95 ($13.95) for additional door mat of the same size*
    • Small: $6.95 ($14.95) for one item + $6.95 ($8.95) for additional door mat of the same size*

*There is an additional item fee of $2.20 for orders with multiple designs or product categories.

*Expedited shipping options available for domestic orders at an additional cost.

Orders usually ship 3-5 days from the date the production process started. Actual shipping times and delivery date may vary depending on local postal service in your area.

Follow information here

To double check ETA’s, check the estimated delivery date on your receipt or reach out to our team at [email protected]

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

Yes! Shipping is available worldwide through a variety of different carriers.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days, please contact us at [email protected].

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected] as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.
All taxes, duties, and customs fees are the responsibility of the recipient.

If your package is marked delivered, but you never received it, follow these steps:

  1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.

If you still cannot locate your package, please contact us at [email protected]

Quality

Don't worry! If you are missing an item from your order, it was most likely shipped separately.
To know if items are sent separately, refer to your shipping confirmation email. If the email displays multiple tracking numbers, your order has been sent out in multiple packages and your missing item should show up soon.
If your shipping confirmation only displays one tracking number, or if the missing item(s) should be under the tracking number received, please contact us at [email protected]

Let us know! We want to help you receive the correct product in perfect condition.
Reach out to our team at [email protected]. Be sure to give us as much information as possible and pictures are always helpful!

Product Information

Finding the right fit online can be tough.
Take a glance at our size chart linked below the item selection area of the order screen
Women's shirts such as Nano or Fitted are slim, contoured fit. We usually recommend to go up a size if a roomier fit is preferred.

We recommend keeping things cool — wash on cold and use a low heat setting in the dryer. Good for your gear and the Earth.

At this time, we do not offer tall, maternity or plus sizes. We are constantly looking to add new products, so please do check back in the future!

Most apparel items are made of 100% cotton. However, heathered colors and some specific clothing items are poly blends. If you would like to know the composition of a specific product, please email us at [email protected]

Returns, refunds & Exchanges

Follow information at here
Follow information at here
You can exchange type/size/color of the products on 12 hours. If you are not satisfied with your purchase, please contact us via [email protected]

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

You may exchange unworn, unused, and unwashed apparel items for a different size within 10 business days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. From start to finish, please give your exchange 7-14 days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery.
We can only exchange once, so make sure to double check our size chart, linked below the item selection area of the order screen.
Please contact us at [email protected] and we will help you start the exchange process!
*Customers are responsible for exchange shipping rates.

From start to finish, please give your refund/exchange 7-14 days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery.
Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment.
Once we have your item, we’ll send the exchange or qualified refund your way.

Discounts & Promotions

Special promotions are available through specific campaign links which already contain this code embedded in its URL. or promo codes that can be added at checkout before a purchase. Limited to one promotion per order.
If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we are not able to apply discounts retroactively.
If you have any questions, please email us at [email protected]

We do not currently have gift cards! But consider sending someone something you find and remember we are happy to switch the size for them if you had to guess.

Other Questions

Something caught your eye and now you can't find it? Bummer! Give us a call and one of our awesome Customer Service Reps would be happy to help. Some items don’t always become available again but feel free to reach out to our team to double check. Drop us an email at [email protected] anytime or You can also live chat during our business hours to connect with us between 9:00 am - 5:00 pm PTS from Monday to Friday.

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on the policy page